Privacy Policy

Policy Number- 01-2023

Date Implemented- July 12, 2023

Date Revised- Nil

Privacy Policy 

At Crimcheck, we are committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and retention of personal information in accordance with principles set out in the National Standard of Canada Entitled Model Code for the Protection of Personal Information , including the Personal Information Protection and Electronic Documents Act (PIPEDA) .

Collection of Personal Information

At Crimcheck , we collect personal information from our individual customers and /or clients, for the purpose of conducting background screenings as requested by them. The types of personal information we collect are as under-

• First Name, Last Name, Given Name and Former Name(s)
• Date of Birth, Place of Birth and Gender Identity Information
• Address History
• Contact Information- Phone Number and Email Address
• Identity Information
• Criminal Record Information

We collect personal information directly from the individual customers or from our clients, who have obtained proper consent from the individual, as required by law. The  information is collected through our Criminal Check Consent Forms. The information is collected by fair and lawful means and is limited to what is necessary for the purpose of carrying out background checks. By providing us with information, you are consenting to the collection, use and sharing of your information as laid out in this privacy policy.

Consent and Withdrawal

Crimcheck is committed to securing  consent of its customers for the collection, use and disclosure of personal information .We use consent forms to take explicit consent from our individual customers requesting services and rely upon our clients to ensure that consent forms are being filled up by their candidates in doing so. Individual customers/clients have the right to withdraw their consent at any time, subject to legal or contractual restrictions. To withdraw consent, individual customers / clients must convey to Crimchek in writing  at the following email address –support@crimcheck.ca.

Ensuring Accuracy of the Collected Information

Crimcheck ensures that the information collected from individual customers/ clients is accurate, complete and up-to date as is necessary to carry out background checks.

Use of Personal Information

Crimcheck uses personal information for the following purposes:

• Conducting criminal record checks
• Evaluating an individual’s suitability for employment or other business purposes
• Generating reports and communicating the results to our clients
• Managing our business operations, including customer service, record keeping, and communication.

Limited Use, Disclosure and Retention of Personal Information

Crimcheck does not use or disclose the personal information of its individual customers/clients for the purpose other than for which it was collected and consented for . The information is retained for two years to meet our legal obligations. Once personal information is no longer required, we securely dispose it of.

However we may disclose personal information to the following entities:

• Our clients who have engaged us to conduct background screenings.
• Third-party service providers who assist us in carrying out our services, such as verification agencies and criminal record check providers.
• Government authorities or regulators as required by law or as necessary to comply with a court order or other legal process.
• Any other third party with the individual’s consent or as permitted by law.

We take reasonable steps to ensure that any third parties with whom we share personal information have privacy practices that are consistent with ours and that they provide appropriate security measures to protect personal information.

Data Protection

At Crimcheck, we have all systems in place to safeguard the information entrusted to us. We maintain appropriate policies to ensure customer information is available only to those employees and authorized service providers who have a need to know, in order to serve you. We use technology and other physical measures to keep the information safe from unauthorized access , use and/or disclosure. We regularly educate our staff on the importance of maintaining privacy and security and exercising caution in handling sensitive information. We continually enhance our security measures to meet market standards. Any information you supply is kept on a secure server.However we cannot guarantee the absolute security of our users’ personal information since no method of transmission over the Internet is 100% secure.

Access and Correction

Individual customers have the right to access their personal information held by Crimcheck and to request corrections if it is inaccurate or incomplete. Requests for access or corrections should be directed to –support@crimcheck.ca. We will respond to such requests in timely manner, and in accordance with applicable laws.

Fees & Return

In connection with your use of the Services, Crimcheck.ca may charge certain fees (“Fees”) when you order a background report. You agree to pay all applicable Fees or charges based on the terms then in effect. Once Services have been initiated, Fees are nonrefundable. Payment processing services provided by our third-party payment processor are subject to its terms.

Changes to the Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised Privacy Policy will be posted on our website.

For Your Concerns

If you have any questions or concerns about our Privacy Policy or our practices regarding personal information, please write your concerns to us at: support@crimcheck.ca